Shipping

Shipping by UPS
All items are shipped either by UPS or freight lines (depending on weight/size). All items will be shipped via UPS except 2-, 3-, and 4-group espresso machines. In most cases, your ordered item will be shipped within two business days. It usually takes 4-7 delivery days. Please see the UPS map.

The General representation of UPS Ground transit times from us.


Shipping by Freight Lines
Espresso machines having more than two groups will be shipped by freight lines and will take 7 to 15 delivery days (depending on area and terminal location). Shipments via freight lines are shipped door to door.

Our staff packages each item carefully. However, we cannot accept responsibility for crating and packaging performance, nor damage to merchandise after it leaves our warehouse. If damage is sustained during shipment, we will be happy to aid you with handling the damage claim with the freight carrier, however the filing of damage claims with the freight carrier is the sole responsibility of the customer. Please see guidelines for damage.

IMPORTANT NOTE: DAMAGE TO MERCHANDISE MUST BE DOCUMENTED WITH FREIGHT CARRIER BEFORE DEPARTING YOUR LOCATION AND IMMEDIATELY REPORTED TO FREIGHT CARRIER'S CLAIMS DEPARTMENT


Guidelines for Damage
Care is taken when packing your order and all equipment is inspected before shipping. On occasion, a shipment may be lost or damaged in transit. At the time your shipment is received, it is your responsibility to follow these guidelines. Before you sign the delivery receipt (or bill of lading), and before the driver departs:
  • Verify the number of cartons.
  • Open, unpack and thoroughly inspect your shipment for any damage.
  • If damage or shortages are discovered, you must make a notation on all copies of the freight bill describing the damage or shortage in detail.
  • It is your right to refuse any shipment that shows signs of damage or shortage at the time of delivery.
  • Your signature on the delivery receipt is an acknowledgement that the shipment was received in good condition and without damage or shortage.
  • If the driver demands to leave before all portions of your shipment have been inspected, note on the delivery receipt (near your signature) that the driver would not allow for inspection.

If concealed damage is discovered:

  • Save all shipping cartons and packing materials.
  • Immediately request an inspection by the carrier and file a freight claim.
If packing materials are not saved, your opportunity to recover damages will be restricted. Failure to follow any of the above mentioned guidelines will also restrict your ability to return merchandise or file a claim for damages.The freight carrier is responsible for loss or damage. All shortages or damaged deliveries must be telephoned to Boston King within 2 days of receipt of shipment. Boston King cannot be held responsible for damaged merchandise that is signed for as free and clear of damage.